“Service is Black and White; Hospitality is Color.”
— Unreasonable Hospitality

This manual exists to equip Sunwave Plumbing Communicators with the clarity, tools, and standards needed to serve customers, technicians, and teammates at a high level. A Communicator at Sunwave is not just answering phones — they are the communication hub of the company.

This guide is built explicitly for training, and is anchored in Sunwave Plumbing's Mission, Vision, and Principles, which define our culture and the way we communicate.

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